"I cannot recommend Mr. Bill's Plumbing enough! If you are looking for old-school service where they truly value you as a customer and are actually honest, this is the place. It is not like those big-box companies; when you call Mr. Bill's, you actually get a live person. Michelle answered the phone and was extremely personable, honest, and willing to go out of her way to help me get a quote. She was upfront about their pricing (which is by the job, not the hour—a huge plus) and promptly texted me all the details. I called them because I had a specific error code on my Navien tankless water heater, and I saw they were an authorized service provider on Navien's website. Larry, the technician, was fantastic. He was extremely qualified, friendly, and a true gentleman. I tend to be a bit nosey and like to watch the work being done, and he didn't mind at all. We had a great conversation, and I for sure learned a few things about plumbing! He flawlessly replaced a difficult, non-routine part that could have easily turned into a bigger issue if not done correctly. If you want a company that brings back real customer service, call Mr. Bill's!!"